I study it and decide on a diet coke (free) and a Chardonnay by Coastal Ridge for $5.00
After the selection of snacks (take as many as you'd like) are passed...here come the beverages.
I attempt to hand my $5.00 bill to the flight attendant, and she says with a smile
" Oh, The first one is on me."
What? The price was clearly marked...$5.00, but she is offering me a free one first? No jumping through hoops? No frequent flyers coupon required? No dicking around???
(It turns out . . . after I offered her the $5.00 for a second glass of wine later in the flight that Southwest only takes credit cards, but this lovely woman only mentioned that AFTER giving me the second one "on her")
Her smile, kindness and demeanor never changed...and what could have been an embarrassing moment or one which was voiced for all to hear was handled graciously and with class.
WOW! Southwest Airlines associates who are TRUSTED and freed up to offer GENUINE customer service without fear of losing their job!
Southwest Airlines Respecting and Trusting that the people that THEY interviewed and hired, WILL make the BEST decision for the customer AND the company.
Gotta LUV Southwest Airlines !
FOR THE NEXT 24 HOURS......
TRUST worthy people who are trust WORTHY
( including yourself )
and share your story with me !
ROCK THE SPACE YOU'RE IN !
ROCK THE SPACE YOU'RE IN !
Love and Delight, Peace of Mind and Clarity of Purpose
to you and those you love,
Joy
