Bordering On Magnificent Creating Smiles

If you are one of my beloved customers at "the day job".. . . (Yes...I really DO care about and enjoy you!) . . . you already know of my intentions to open a coffee/martini bar on the open counter space next to my FAVORITE register by the mall doors.

I recently informed my store manager Dave who I respect and admire.. . . ..about my plans for this beverage venue. I told him that I've found it easier to ask for forgiveness rather than permission but wanted to give him a "heads up".He smiled. .. ( I like to make him smile )

I still have not given up on my year long quest to create

AND fill the the job of "Bed Mannequin " in our store.

I feel I would excel in this position and could enhance the atmosphere of the store by being the "Go-To Girl" for information about merchandise as well as the location of essentials such as the washrooms, elevators, concert ticket sales area and shopping carts,...all while making the sheets, covers and pillows look absolutely yummy and irresistible.

DO YOU FEEL STUCK ?

For the next three days. . .Take what you "do" and make it exceptional, quirky, or delightfully fun. . . for yourself and for those around you!

And tell me about it.

ROCK THE SPACE YOU'RE IN!

Love and Peace of Mind, Delight and Clarity of Purpose

to you and those you love,

Joy

Bordering On Magnificent THE TAJ MAHAL

GREAT day with MyMom andMyDaughter in SanDiego

You will hear about that tomorrow... ( or see it on the news???)

I heard this story years ago and asked mom for a re-telling to share with you.

Mom had been on her own in Chicago since my dad kidnapped my sister and I in 1963 and left for Las Vegas with moms best friend and her daughter.

No worries ! We 3 kids were fine and mom started building a new life including getting a job that same week.

Eventually ( in 1980) this life led her to Burbank California, working retail security for the Broadway Department stores. During these years, her love of travel continued and she planned a trip to Nepal. It was an amazing trip...but then again, mom can make a trip to Target an adventure.

Somehow, due to unforseen circumstances she was not able to see the Taj Mahal before arriving at the airport to depart for home. A fellow traveler Anuk was horrified that she had come all that way and missed seeing " His TAJ " Yes... he actually said " Joan, you must stay and see My TaJ. Mom insisted that she couldnt as she had no hotel and was expected back at work and "couldn't afford " to lose her job. Anuk insisted that his sister and brother in law would allow her to stay at their home and be her guide to the Taj Mahal and see her off from the airport.

Anuk was an influencial man, a reporter for the Delhi Times Paper, and even offered to cable or

phone from his office to speak with moms boss about the change in plans.

BUT. . . being a loyal employee AND needing her job she reluctantly declined the offer and flew home. Upon her return to work the co-workers were abuzz with questions about her trip. Especially. . .How Was The Taj Mahal ? ? ? Silence . . . my mom explained that she had missed it due to having to return to work. Her manager said incredulously...HOW COULD YOU GO ALL THAT WAY AND NOT SEE THE TAJ MAHAL????????You should have stayed!!!

Mom said- yes, you are saying that now but if I had it would have been a different story. I was afraid I would lose my job!

Well... My mom stopped being afraid of nearly anything that day... She looked at me after telling that story to me years ago and said...

"KID,. . . NEVER MISS THE "TAJ MAHALS" IN YOUR LIFE..
. . . .FOR ANYTHING ! "

Rock the space you're in!

What will you, or did you do today

to not miss a Taj Mahal moment in your own life?

Let me know.

Love and Delight, Peace of Mind and Clarity of Purpose

to you and those you love,

Joy

Flying On Southwest Airlines Customer Service 101

There is a menu of "sips" or available beverages on a card in the seat back on this flight.

I study it and decide on a diet coke (free) and a Chardonnay by Coastal Ridge for $5.00

After the selection of snacks (take as many as you'd like) are passed...here come the beverages.

I attempt to hand my $5.00 bill to the flight attendant, and she says with a smile

" Oh, The first one is on me."

What? The price was clearly marked...$5.00, but she is offering me a free one first? No jumping through hoops? No frequent flyers coupon required? No dicking around???

(It turns out . . . after I offered her the $5.00 for a second glass of wine later in the flight that Southwest only takes credit cards, but this lovely woman only mentioned that AFTER giving me the second one "on her")

Her smile, kindness and demeanor never changed...and what could have been an embarrassing moment or one which was voiced for all to hear was handled graciously and with class.

WOW! Southwest Airlines associates who are TRUSTED and freed up to offer GENUINE customer service without fear of losing their job!

Southwest Airlines Respecting and Trusting that the people that THEY interviewed and hired, WILL make the BEST decision for the customer AND the company.

Gotta LUV Southwest Airlines !

FOR THE NEXT 24 HOURS......

TRUST worthy people who are trust WORTHY

( including yourself )

and share your story with me !

ROCK THE SPACE YOU'RE IN !

Love and Delight, Peace of Mind and Clarity of Purpose

to you and those you love,

Joy

REAL VALUE AND RESPECT

Flying into San Diego to see my mom and daughter yesterday. My flight and 2 others were delayed 2 1/2 hours. No fussing- no angry faces or grumblers...everyone friendly patient and understanding. Why??? We were all flying on Southwest Airlines. Southwest has a strong history of making their employees #1. Yes...go back and re-read that last line. Their EMPLOYEES are #1. Their customers are #2. Southwest RESPECTS and treats their employees exceptionally well and in turn their associates treat their customers with exceptional and GENUINE appreciation respect and service.

READ the book NUTS by Kevin and Jackie Freiberg

Southwest Airlines Crazy Recipe for Business and Personal Success

ISBN # for purchase 0767901843 or get it from your local library TODAY

Read this book if you own a business

Read this book if you are a manager or manage a business

Read this book if you are building a business

Read this book if you are getting laid off fired or retired

Read this book if you are 10 to 100 years old a man,woman mom dad single parent

Read this book if you are single engaged married or looking

READ THIS BOOK ( . ) PERIOD

and let me know what you think.

M.S. (More Stuff ) My Flying Buddies next to me said that their son had THIS BOOK as required reading for the Masters program at San Diego State!!!!

SO....ROCK THE SPACE YOU'RE IN! !!

Try saying " I CAN help you" for the next 24 hours.

See what you create around you.

Love and Delight, Peace of Mind and Clarity of Purpose,

to you and those you love,

Joy

I told you where you could find me and you did it !!!

I believe that we are all . . . Bordering On Magnificent .

I don't think that " I don't know " is a complete sentence .

I don't know. . . but let me find the answer is much better.

Lets try that for a couple days....

Rock the space you're in ! ! !

Love and Peace of Mind and Clarity of Purpose to you
and those you love,
Joy

Hey! Welcome to my page. I'm Joy and I am BORDERING ON MAGNIFICENT.

Rock the space you're in ! ! !